Employees should understand their role within the organisations and should not have conflicting roles.
Some simple guidelines in relation to the management of role are outlined below. More detailed guidance in relation to possible solutions are available within the Role Prompt Card.
DO
Provide a clear job description and define work objectives (e.g. through a personal work plan).
Define work structures clearly, so that all team members know who is doing what, and why.
Give all new members of staff a thorough induction to your organisation.
Define work objectives (e.g. through a personal work plan).
Avoid competing demands, such as situations where it is difficult to meet the needs of the business and the customer.
DON’T
Make changes to the scope of someone’s job, or their responsibilities (eg at promotion) without making sure that the individual knows what is required of them, and accepts it.
More detailed guidance in relation to possible solutions are available within the Role Prompt Card produced by HSENI.
